Help Center

Getting Started

Creating an Account

To start using sygn.ink, you need a free account. Click the Sign Up button, enter your email and a password, and click Register. A verification email will be sent to you. Please click the link in the email to activate your account.

Understanding the Dashboard

After logging in, you'll see your Dashboard. This is your main hub for managing documents. You can see your remaining credits, a list of your documents, their status, and progress.

Uploading and Preparing a Document

1. Choose a File: On your Dashboard, click the Choose PDF File button to select a PDF from your device. The file must be under 50MB and have fewer than 300 pages.
2. Add a Signer: Once the document loads, the placement view will open. In the left panel, enter the email address of the person you want to sign the document in the Signer's Email field and click Add & Place Signature.
3. Place the Signature: The instruction text will turn blue, indicating you are in placement mode. Click anywhere on the document preview to place the signature box for that signer.
4. Add More Signatures: You can repeat steps 2 and 3 to add more signers or add more signature placements for the same signer. You can add up to 30 signatures per document.
5. Move a Signature Box: If you misplaced a box, you can click and drag it to the correct position.
6. Add Initials (Optional): If you want the initials of all unique signers to appear on every page, check the Add all signers' initials... box.
7. Send Invitations: Once you have placed all required signatures, click the blue Send Invitations button in the top-right corner. This will deduct the calculated cost (based on pages and signatures) from your credit balance and send an email invitation to each unique signer.

The Signing Process

For Signers

When you are invited to sign a document, you will receive an email with a unique signing link.

1. Click the link in the email.
2. If you don't have a sygn.ink account, you will be prompted to create a free one. This is necessary to securely associate your signature with your identity. If you already have an account, you will be asked to log in.
3. Once authenticated, you will see the document. All signature placements will be visible. Your pending signature box will be highlighted in blue.
4. Review the document carefully. When you are ready to sign, click the blue I Agree & Sign Document button at the top.
5. Your signature will be applied. If you are the last person to sign, the document will be finalized, and all participants will receive an email with a link to download the completed file. If others still need to sign, you will be notified that you will receive the final document later.

Managing Documents and Your Profile

Checking Document Status

On your dashboard, the Progress column shows how many signers have completed their action. Hover over the progress bar to see a detailed list of signers and their status (Pending or Signed).

Copying a Signing Link

If a signer can't find their invitation email, you can help them. Hover over the progress bar for the relevant document, find the pending signer, and click the Copy Link button to copy their unique signing link to your clipboard. You can then send it to them directly.

Downloading a Completed Document

Once a document's status is "completed", a Download Signed link will appear in the "Action" column. Click this to download the final, cryptographically signed PDF.

Updating Your Profile

Click the My Profile button on your dashboard to open a modal where you can:

• Update your first and last name.
• Change your password.

Frequently Asked Questions (FAQ)

Why do I have to create an account to sign a document?
Requiring an account ensures a higher level of security and non-repudiation. It allows us to verify your identity via your email and securely link your cryptographic signature to you, creating a more robust and legally defensible audit trail.

What are credits?
Credits are used to initiate new documents for signing. The cost is not a flat fee; it's calculated based on the document's complexity. The formula is: 1 credit per page + 1 credit per signature placement. For example, uploading a 10-page document and placing 3 signatures on it will cost a total of 13 credits. Signing a document that someone else has sent to you is always free. New users receive 100 free credits to get started.